Service Plans

Isotopx offer 3 standard service plans, or we can customize a plan to suit your particular requirements.

Silver Level – Planned Preventative Maintenance

Available for Phoenix, Isoprobe T, Sector 54 and some older instruments

  • Can be ordered with or without a machine bake.
  • A PM visit carried out at an agreed time within 12 months of order placement.
  • Any spares (not filaments) ordered during the 12 month period following contract placement attract 10% discount.
  • Unlimited telephone and email support during the 12 months following the contract placement.
  • Remote log-on to your instrument to diagnose problems if local internet connection allows.

Gold Level – 10 days on site

Available for Phoenix, Isoprobe T and Sector 54 instruments.

All of the features of the planned PM plus…

  • Labour included for up to 2 emergency visits to a total of 10 days on site in a 12 month period.
  • Priority over non-contract customers.
  • Spares up to an agreed level included.
  • Consumables (filaments) attract 10% discount.
  • Any labour required over and above the 10 days included within the plan will be offered at a discounted rate.
  • If 5 or more days remain unused at the end of the period then these can be taken as a PM visit with or without bake.

Platinum Level – Unlimited

Available for Phoenix and Isoprobe T instruments only.

All of the features of the 10 day plan plus…

  • Unlimited call outs.
  • All spares are included.
  • A single PM visit is included.

Discounts are available on all of these service plans if more than one instrument needs to be covered.

Prices will vary depending on the age and condition of your instrument, please contact service@isotopx.com to discuss your requirements.

Isotopx has a large team of specialist engineers and technicians, people who only work on TIMS and whose length of service and level of expertise is second to none

Address

Isotopx Ltd
Millbrook Court,
Midpoint 18 (Aston Way),
Middlewich, Cheshire,
United Kingdom,
CW10 0GE

Contact

Tel: +44 (0) 1606 839810
Fax: +44 (0) 1606 839811
Email: info@isotopx.com 

Registered in England No: 6447777.
VAT Reg. Number GB 925 9869 62